FAQ



FAQs

What is Elite11?

Elite11 is the fantasy league which gives you an opportunity to decide and manage teams and also chances to win cash.

How do I sign up?

Once you are on Elite Fantasy site or App, register by filling out a short form. After registering, please verify your email id to login

How do I play on Elite11?

<p>Follow these simple steps to play on Elite Fantasy:</p> <p>1 - Register/Log into Elite Fantasy.</p> <p>2 - Click on the ‘Create Team’ button for the match you want to join</p> <p>3 - Create your team of 11 players (including a Captain & Vice-captain) within an allocated virtual budget of 100 credits from all the players in the match</p> <p>4 - Join free or cash contests of your choice. Cash contests let you win cash and require an entry fee, for which we provide multiple payment methods such as Credit Cards, Debit Cards, Net banking .</p> <p>5 - Editing of team closes before the match start time</p> <p>6 - Once the live match starts, your team starts earning points based on actual performances of the players selected by you. Final points, ranks and winners are declared after the end of the match.</p>

How to add money in the wallet?

Money can be added to wallet using the secured payment gateway in the website through net banking / credit card / debit card.

What is play points?

Play points are required to join the cash contests. The money available in the wallet can be converted into play points. Every one rupee can be converted into 1 play point. These play points can be used to join cash contests. But wallet money once converted into play points, cannot be converted back into wallet money. Hence convert only the required money into play points. There is no charge to convert wallet money into play points and no restriction as to number of conversions. Hence convert wisely and only if required.

How do I win?

Based on the winning amount, the contestants who joined the contests will win depending on the rank they score with the selected players. The actual performance of the selected players will give you points. To know about points, check the Points System section. The top contestants will win as per the contest winning amounts.

Where will my winning amount reflect?

If the contestant is a winner, the winning amount will get added in the wallet amount.

What can I do with the wallet amount?

You can either withdraw your wallet amount or convert it into play points to play more contests.

How do I Refer?

Use 'Invite Friends' option in App and invite friends to sign up and play. Open App, click 'More' option and click Invite friends. Referrer get lifetime bonus of 5% of referral's each deposit. Refer more get extra bonus. Ask your friends not to forget to enter referral code while Registering. Referral bonus will be credited once User starts playing Cash Contests and verifies his mobile number and pan card details.

When Cancellation and refund of contest happens?

Cancellation of contest happens when non confirmed contests are not full. Example: 40 members contest has only 30 members joined, then contest will be cancelled and entry fee will be refunded. Also in case user joins more than 1 contest in non multiple contest due to technical error or any user team doesn't follow the rules, the team will be removed from the contest and the entry fee will be refunded

How long it will take to withdraw money

Instant Withdrawals: All withdrawals below Rs 4000 are processed on same day. Users can get one instant withdrawal per day and 3 withdrawals per week Regular withdrawals: Bank usually take 5 to 7 days to transfer the amount once you raise request for withdrawal. The withdrawal will be verified by Elite11 admin first, then bank will take 5 to 7 working days to transfer to your account. Minimum withdrawal Rs.300. It may delay more than 7 days in case of unavoidable situations Users who have updated their paytm/google pay/upi id will get withdrawal amount in 1-3 working days if amount is less than Rs 2000. It may delay more than 7 days in case of unavoidable situations. All withdrawals above Rs 9999 will be processed in 5 to 15 working days

User behavior

Elite11 has all rights to ban users without notice who send unprofessional mails and messages in facebook. Expecting minimal basic sense while sending mails or messages. Any abusive or inappropriate message or mail content, users will be banned immediately and all details will be removed from the site. Support users can respond to queries only based on queue and they take minimum 2 hours to maximum 24 hrs to reply to your queries.

How to contact support

Regarding any query or issues, please drop mail to esfbangalore@gmail.com. Support person will take minimum 2 hrs to maximum 24 hours to respond to your query. All queries will be answered only based on queue. We dont support via facebook or phone calls as of now unless there is an unavoidable situation. Your messages in facebook or whatsapp will be unanswered and requesting everyone to send mail.

What is Auto replace?

Unlike other apps, we provide option to all users where if any of your team players are not in playing 11 after toss, we replace the player with a playing 11 player. We replace players if credit point is less than or equal to replacing player. We dont have control on which player will replace which player. System will find a suitable replacement based on players credit points. If no match found, there wont be any replacement done. This is extra feature. Everyone should edit their team before match starts. This is just to save user who missed to edit team. Note: For football, bench/substitute players won't be auto replaced as there is chance for them to play in match.

Elite11 is available in how many Platforms?

<p>Elite11 is available as mobile app in Android platform.</p> <p>Elite11 is also accessible via mobile browsers and desktop browsers.</p> <h5>Mobile App:</h5> <a href="https://elite11.in/Elite11.apk">Android App</a> <h5>Mobile Browser:</h5> <a href="https://elite11.in/live">Mobile Browser</a> <h5>Desktop Browser:</h5> <a href="https://elite11.in/desktop">Desktop Browser</a> <h5>Users using Mobile and Desktop browsers can do Pan verification by sending mail with Pan copy to esfbangalore@gmail.com</h5>

Prediction Winnings

1. Prediction winning amount will be added to the play points 2. User can either choose winning team or predict as draw. 3. If a match is tied, final result will be considered for prediction winning 4. No refund will be provided at any cost unless match is abandoned